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SHIPPING & RETURNS

SHIPPING POLICY

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Effective Date: June 12, 2023

Thank you for visiting Blue Lotus Tea Shoppe. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect When you visit our website, we may collect certain personal information from you, including but not limited to your name, email address, shipping address, payment information, and any other information you voluntarily provide to us. We may also collect non-personal information such as your IP address, browser type, and operating system for analytical purposes.

  2. Use of Information We may use the collected information for various purposes, including:

  • Processing and fulfilling your orders

  • Providing customer support and responding to your inquiries

  • Personalizing your shopping experience

  • Sending promotional emails or newsletters (with your consent)

  • Improving our website, products, and services

  • Complying with applicable laws and regulations

  1. Disclosure of Information We may share your personal information with third parties only in the following circumstances:

  • With your consent or as necessary to fulfill your requests (e.g., shipping companies)

  • To comply with legal obligations or protect our rights and interests

  • In the event of a merger, acquisition, or sale of our business assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

  1. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  2. Third-Party Links Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

  3. Children's Privacy Our website is not intended for individuals under the age of [insert age]. We do not knowingly collect or solicit personal information from children. If we discover that we have collected personal information from a child without parental consent, we will promptly delete that information from our records.

  4. Updates to this Privacy Policy We may update this Privacy Policy from time to time, and the updated version will be posted on our website. It is your responsibility to review this Privacy Policy periodically for any changes.

  5. Contact Us If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at [insert contact information].

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

Last Updated: June 12, 2023

​​RETURN & EXCHANGE POLICY​

Blue Lotus Tea Shoppe aims to provide our customers with high-quality tea and tea accessories that meet their expectations. We have a 14-day exchange or refund policy on all tea ware and tea accessories purchased from us, provided that the items are in their original condition. We understand that sometimes things don't work out, and we want to make the return process as smooth as possible.

We cannot refund or exchange loose-leaf tea or custom gift baskets. Please carefully inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will work with you to determine the best course of action to resolve the issue.

Please note that custom gifts and personalized items are non-returnable, and we cannot accept returns on sale items or gift cards.

If you need to return an item, please contact us at info@bluelotustea.com with your proof of purchase. Items returned to us without prior approval will not be accepted. Customers are responsible for paying their own shipping costs for returning items, and shipping costs are non-refundable.

Once we have received and inspected your return, we will issue your refund on your original payment method. Please allow some time for your bank or credit card company to process the refund.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at info@bluelotusteashoppe.com. We are always happy to help.

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